Return & Refund
Order Cancellation & Returning Goods
If you are not perfectly satisfied with any products that have not been engraved, customised or otherwise personalised, you can return them within 14 working days, beginning from the day after the day of delivery, for a refund or credit. It is your responsibility to return the items in intact condition and in original boxes and packaging.
The price of returning goods is to be met by you. We advise that you obtain evidence of postage and return the items via a reputable courier, Royal Mail Recorded Delivery or DPD.
Please make sure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified of damages in advance and the reason for return was due to the reported damage)
Your right to return or cancel goods to us does not apply to any items that have been personalised for you.
Please inform us as soon as attainable when you desire to cancel an order that has not been sent off. If an order has been personalised unfortunately you will be at loss to cancel or edit the personalisation.
Faulty Goods Policy
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return if we ask you to return them. We may ask you to email photographs in the first instance.
We shall not be responsible to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no responsibility to pay any money to you by way of repayment other than any refund we make under these conditions.